Hit continue and verify all the applicable pop-ups alerts to submit the dispute.Founded in 1907, UPS (United Parcel Service) is the world’s biggest courier company, originally known as the American Messenger Company specializing in telegraphs.On the following screen, enter the dollar amount of your dispute (the amount that you believe was in error).Enter an appropriate description of the dispute and hit continue.Select Dispute at the bottom right of the screen to open a new window where you can enter the details of the dispute.Luckily, UPS has tools to dispute and appeal duty and tax charges online, without the hassle of waiting for a representative. Mistakes do happen! This can be due to a number of reasons, such as an incomplete HS code classification, inaccurate foreign exchange rates, etc. If you’ve discovered that your clearance charges may be inaccurate, don’t panic. Share the file with the appropriate people.Select Brokerage Forms at the bottom of the screen.

Click on the appropriate tracking number hyperlink, which will open the details of that import shipment.

Paste the tracking number in the Supporting Documents section in the search field.Select the Tracking Number Detail option.On the Quick Start menu, select View & Pay Bill.These forms are extremely valuable for researching duty and tax discrepancies.īelow are some instructions for acquiring these files:

The forms available vary from shipment to shipment, but you'll almost always get a copy of the commercial invoice at a minimum. UPS offers tools to download images of the commercial invoice, in-country clearance forms, etc. Shipping discrepancies can be a pain, but they are easier to deal with when you can locate your customs shipping documents online to nail down the issue. Learn how to download your customs shipping documents and dispute charges with UPS.

Download ups order track